CAUSES OF CONFLICT BETWEEN SECRETARIES AND BOSSES IN ANAMBRA STATE OWNED ESTABLISHMENT (AHOCOL COMPANY AWKA)
ATTENTION:
BEFORE YOU READ THE CHAPTER ONE OF THE PROJECT TOPIC BELOW,
PLEASE READ THE INFORMATION BELOW.THANK YOU!
INFORMATION:
YOU CAN GET THE COMPLETE PROJECT OF THE TOPIC BELOW. THE FULL PROJECT
COSTS N5,000 ONLY. THE FULL INFORMATION ON HOW TO PAY AND GET THE COMPLETE
PROJECT IS AT THE BOTTOM OF THIS PAGE. OR YOU CAN CALL: 08068231953,
08168759420
CAUSES
OF CONFLICT BETWEEN SECRETARIES
AND
BOSSES IN ANAMBRA STATE OWNED ESTABLISHMENT (AHOCOL
COMPANY
AWKA)
TABLE OF
CONTENTS
Title
page i
approval page ii
approval page ii
Certification iii
Dedication iv
Acknowledgement
v
Table
of Contents vii
Abstract x
CHAPTER ONE
INTRODUCTION
Background
of Study 1
Statement of the problem 4
Purpose of the study 5
Significance of the study 5
Research Questions
Delimitations of the study 7
CHAPTER TWO
LITERATURE
REVIEW
Meaning of a secretary 10
Qualities of a secretary 14
Functions and categories of secretary 19
Types and characteristics of conflicts 23
Summary of literature review 32
CHAPTER THREE
RESEARCH
METHODOLOGY
Design
of the study 34
Area
of the study 34
Population
of the study 35
Sample of the study 36
Instrument used for data collection 36
Distribution and retrieval of the instrument 37
Method of data collection 38
CHAPTER FOUR
PRESENTATION
AND ANALYSIS OF DATA
CHAPTER FIVE
SUMMARY, CONCLUSION AND RECOMMENDATION
Summary of findings 44
Conclusion 45
Recommendations
45
Limitations of the study 47
Suggestions for further studies 48
References 49
Appendix
A 50
Appendix
B 51
ABSTRACT
The major purpose of this research is
to find out the causes of conflict between Secretaries and Bosses in Anambra
State owned Establishments. The population of the study consists of 58
Secretaries in Anambra State Owned Companies. The sample for the study was the
total population of the Secretaries which is 58. Three research questions were
formulated which guided the study. Nine (9) items structure questionnaire was developed
validated and tested for its reliability. The percentage method was used in calculation.
The major findings of the study were:
1. That secretaries have more area of conflict
with their bosses than areas of mutual friendship.
2. The consequences of such conflicts affect
the progress of the establishment concerned.
3. That if the possible strategies or procedures
suggested can be adopted by the secretaries the conflict can be remedial.
It is concluded that, it is important
for the secretaries to have a good working relationship with their bosses to
stop the conflicts and achieve the goals of the establishment, and bosses
should provide or create a room for negotiation between them and their
secretaries.
CHAPTER ONE
INTRODUCTION
Background of the study
A secretary is an assistant to an
executive possessing mastery of office skills and ability to assume
responsibility without direct supervision, who displays initiative, exercise judgment
and takes decision within the scope to her authority. The Webster Dictionary of
English (2005) however, defined a Secretary as one trusted with secret of or
confidence of a superior, adviser, confident or one employed to handle
correspondence and manage routine and
detailed work for a superior. This depicts that a secretary is a skilled
personnel who possess both executive and personal attributes in managing the
affairs of any organization effectively and efficiently in order to achieve
organizational objective. From this description, Onasanya (1990) defines a
Secretary as someone who possess adequate knowledge of administration or
organization and the ability to achieve results through hard work and management
of resources or people on behalf of his/her boss. Its classification depends
basically on experience and their functions are diverse and this depends
largely on the field of specification. The cadre of secretaries tends to
determine and at the same time modify the function of such secretary.
According to Rule and Byars (1983),
performance is the degree of accomplishment of the tasks that makes up on
individual job, but the performance of these function can be greatly inhibited
by certain functions.
According to Alancik and Fetter (1977) a
job is satisfying when there is a match between the characteristic of the job and
the needs of the individuals. The determinants include self-evolution,
expectation, social norms, social comparisons, commitment etc, for instance, if
on e expects a job to be paying well,
and it is not, them he/she will be dissatisfied. Also if one is not
evaluated up to the standard, she will also not be happy (dissatisfied).
The Secretary’s satisfaction leads to
organization commitment, while dissatisfaction result in behaviors is know to
the organization. (Turnover, absentee’s, low morale, etc).
Those who are dissatisfied with their
work never reach psychological maturity. They feel frustrated. Employees who
like their jobs and other job related factors will be loyal and devoted
employees. However, employees who strongly dislike and dissatisfied with their
job or any other job related factors will often exhibits these feelings by
taking absent or by taking more convert actions to disrupt the organization.
A Conflict is a serious disagreement or argument.
Conflict has become a feature of labor management relationship in Nigeria while
Secretaries and Bosses in the
industries should work harmoniously together for the betterment to the
fulfilled in practice. Secretaries and bosses tend to have opposite views. This
is because of the divergence between the expectation of management and labor in
an Establishment.
Statement of the problem
The Secretary is flexible, technically
good in their jobs and they are determined. Public concern regarding the
conflicts of bosses and secretaries in Nigeria has been on the increase in
recent times. It is observed that many qualified secretaries desecrate their
jobs and take to other professions entirely different from Secretarial
profession. Many Secretaries that choose to remain in the profession do not
seek ways of improving their management in an organization.
Generally, the concern is more on the
conflicts between Bosses and Secretaries; no mention is ever made of the
factors responsible of these conflicts. Certain questions need to be asked in
an attempt to recognize those factors that causes the conflicts in state owned establishment.
Purpose of the Study
The
major purpose of this study is:
-
To basically investigate some of the
causes of conflicts between Bosses and Secretaries in State owned
Establishment.
-
To examine the damages which conflicts
between bosses and secretaries caused to different industries
-
To find out the consequences of such
conflicts
-
To suggest remedy and strategies for
solving conflicts between Bosses and secretaries in state owned establishment.
Significance
of the Study
The
study is significant for the following reasons:
The result of the study will
enable the Management to formulate a policy toward conflicts resolution in
establishment industries.
It
will help to highlight some of the factors which cause conflict between bosses
and secretaries in a state establishment (AHOCOL) so that management will
appreciate the seriousness of the problem.
The
study will also enable the management to formulate policies towards conflicts
resolution in industries. It will serve as a guide (especially in establishment
industry) to enable them prepare their minds on how to take the conflicts
likely to come.
The
information contain in the study will be of assistance to students who might be
interested in further research into other areas of secretaries and bosses
conflicts not covered by not present study.
Research
questions
1.
What are the factors that cause the
conflicts between bosses and secretaries?
2.
What are the damages caused by such
conflicts?
3.
What are the method used in resolving this
conflict between bosses and secretaries?
Delimitations of the Study
This study was delimitated to the causes
of problem between Secretaries and Bosses in industries owned by the Government
and to enable management to formulate a policy towards conflicts resolution in
industries.
Definition
of terms
1.
Secretary
– Is an employee in an office, who deals with correspondence, keeps records and
makes management and appointments for a particular member of the staff.
2.
Boss
– A boss is a person who is the head of a company, not merely in change of
subordinate workers but in charge of all lower level manager and supervisors,
sometimes called middle management.
3.
Establishment
– As a place where a business is carried on.
4.
Industry
- An industry is a group of companies that manufacture products and services
which are closely related to each other.
5.
Organization
- Is a social unit of people that is structed and managed to meet a need or to
pursue collective goals.
6.
Conflicts
– refers to some form of friction,
disagreement or discord arising within a group
when the beliefs or actions of one or more members of the group are
either resisted by or unacceptable to one or more members of another group.
7.
Skill
– This refers to all activities that require the control of physical movements
to be made.
8.
Performance
– Secretaries ability to carryout the duties and responsibilities demanded to
his/her position.
9.
Source:
Oxford Advanced Learners (6th edition)
HOW
TO GET THE FULL PROJECT WORK
PLEASE,
print the following instructions and information if you will like to order/buy
our complete written material(s).
HOW
TO RECEIVE PROJECT MATERIAL(S)
After
paying the appropriate amount (#5,000) into our bank Account below, send the
following information to
08068231953
or 08168759420
(1)
Your project topics
(2)
Email Address
(3)
Payment Name (If you made a transfer)
(4)
Teller Number (If you made a direct deposit)
We
will send your material(s) after we receive bank alert
BANK
ACCOUNTS
Account
Name: AMUTAH DANIEL CHUKWUDI
Account
Number: 0046579864
Bank:
GTBank.
OR
Account
Name: AMUTAH DANIEL CHUKWUDI
Account
Number: 2023350498
Bank:
UBA.
FOR
MORE INFORMATION, CALL:
08068231953
or 08168759420
Our other research websites:
Comments
Post a Comment